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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Open customization win...
Microsoft Dynamics CRM (Archived)

Open customization window takes time

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Posted on by Albert_ 450

Hi there all experts
I have CRM 2011 on-permise.
Everything with the server was good, and every thing worked great.
suddenly today, from two hours ago, The customization page open with a big delay !
It takes 3-4 min to just open, and if you wanna go to every entity it takes the same time !
I just saw the cpu usage of SQL server and CRM server and were Ok and normal.( Both on ESXi VMs)
My question is this what can happen suddenly?
What can be the cause?

Note that I saw the thread, But do not understand what the answer is !

*This post is locked for comments

  • Verified answer
    Albert_ Profile Picture
    Albert_ 450 on at
    RE: Open customization window takes time

    Hi there All.

    Thank you for replies.

    It was Network Issue.

    I ping the server and saw when Im trying to enter Customization, the ping time goes up.

    I changed the ethernet of the server and now Its work Good !

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Open customization window takes time

    Hi Albert ,

    Is it happening for one user ? Did you tried to login with different user with System Administrator role ?

    You may check with fiddler which request is taking time . Also you can check with SQL profiler  what query is  taking time when you are opening Customization page , which might be help you to get the root cause .

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,613 on at
    RE: Open customization window takes time

    You can recycle the AppPool & verify again.

    crmfortress.com/.../application-pool-recycling-instead-of-restarting-iis

  • Albert_ Profile Picture
    Albert_ 450 on at
    RE: Open customization window takes time

    Hi there sir, Thanks alot,But It did not effect !

  • Suggested answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Open customization window takes time

    I am not sure but if you are on premise sometimes following things are helps a lot.

    - Need to check whether any other user  might be  doing publish all customization during that time.

    - Restart all front end and backend server.

    - Clear all .net temporary file from C:\Windows\Microsoft.Net\Framework64\temporary file from the server.

    - Clear all trace from Microsoft Dynamics CRM folder.

    - Restart all the CRM related services and do IIS restart.

    - Clear browser cache and re login Dynamics CRM.

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