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How do I use workflow to move task from one queue to another?

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Here's my mission:

When a task with a certain subject is added to a certain queue, I need to remove the queue item and attach another queue item to connect the task to another queue. (Or redirect the original queue item if that is possible)

If I try to do this when the first queue item is created in the queueitems entity, I loose the reference to the task when I delete the item.
 
And in the task entity I don't find the queue item at all...
 
Anyone who knows how to do this? Due to restrictions in the setup it has to be done using /good old/ workflows.
 
Regards,
John Martin

 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju on at
    How do I use workflow to move task from one queue to another?
    Hi John,
    Maybe you can refer to my workflow step:
    1)create one workflow on 'queue item' entity:
    2)Start when: Record is created
    3)Condition:
    4)Create one new queue item, and populate value from original item:

    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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