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Hi,
I have a requirement to get consent from customer on subscription unsubscription from different business lines of same organisation? OOB we can opt-out from org but on bu levels can we opt out from selected bu , facing issue on multiselect field and mapping on contact. not even sure about solution.
Hi Fariha,
We are planning to introduce new features with our November 2022 release to Design consent to match brand and compliance needs. The release plan notes have more detail, but the functionality will allow you to:
Another option may be to create business units within your organization. You can check out this article for more information on Business Units and how to enable them if appropriate: Create or Edit Business Units. Once enabled, the Use business units to control access to Marketing records article explains how to structure your business units for marketing purposes.
Based on your description of what you’re trying to accomplish, you may need to disable Scoping for your business units to enable marketers to send communications to users across different business units. When scoping is disabled for your instance, all segments are scoped at the organization level, regardless of who created or owns them, which means that they can include contacts belonging to all business units.
Thanks, Will Genge, PM, Microsoft
Hi Nya,
I'm facing a scenario in which Different Business lines(e.g America office, Europe office etc) of the organization using same CRM. We have to run the marketing campaigns for different business lines from the same marketing CRM app. We wabt to take a consent from the contact first that from which business line they would allow to give consent for marketing emails.
My Business lines are not fixed they can be increased in future. we cannot map a lookup on marketing Form I tried by multiselect option set field on marketing form that customer can give consent against multiple business lines by selecting multi-select option. but this is also not working on segment query we are facing problem
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