Hi all,
One of my clients wants to use 'action pages' to distribute 'giveaway actions'. A giveaway action is a short survey with name + e-mail and 1/2 questions. Of course the questions can vary per giveaway actions. The giveaway actions are distributed by a Dynamics 365 Marketing Email (customer journey) and social media.
My solution is to create a survey in voice of the customer and activated anonymouse access. But, when I include the survey in a marketing email and send it out using a customer journey all the survey responses are anonymouse.
So, where I'm looking for is a way to distribute surveys using marketing emails with responses that are connected to the contact that replies to the survey.
Any suggestions?
Kind Regards,
Elmar
Hi Elmar,
I recommend reading this article on distributing a survey using Voice of the Customer.
Yes but when I switch to a non-anonymous survey I can't use the D365 Marketing Email functionality. This because after sending a marketing email the user seems anonymous and receives a bad request...
Hi Elmar,
You need to change the Survey Type from Anonymous to Non-Anonymous to tie the Survey Response to a specific Contact, Lead, or Account.
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