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Dynamics 365 Community / Forums / Finance forum / Power BI Integration F...
Finance forum

Power BI Integration Failed "The authentication process was not successful. Please contact your system administrator."

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Posted on by Community Member

I have configured and followed the steps laid out here (https://docs.microsoft.com/en-us/dynamics365/unified-operations/dev-itpro/analytics/configure-power-bi-integration) and tried to integrate with my D365 Ops environment, but after I click to authorize the Power BI integration on the last step, I just receive the error "The authentication process was not successful. Please contact your system administrator." and that something went wrong.

I don't see any errors or issues and have tried multip,e other suggestions online related to changing the Azure AD tenant ID to the directory ID and back to the actual domain itself, but both have the same problem.

It would be nice, at the very least, to have some more information in the message or where I can determine what it is not liking in the configuration.

Any help would be greatly appreciated!

Categories:
Reporting and BI
  • Community Member Profile Picture
    Community Member on at

    Bump

    Anyone have any ideas on this? I still have not been able to get past this step.

  • Maverick Profile Picture
    Maverick 182 on at

    Hi,

    Were you able to resolve this issue?

  • Suggested answer
    Galyna Fedorova Profile Picture
    Galyna Fedorova 3,566 on at

    I would recommend doing the following:

    1. Close all browsers

    2. Open incognito window in browser

    3. Log in to powerbi.microsoft.com/en-us  as your account

    4. Log in in to AX

    5. Try to authorize again.

  • Community Member Profile Picture
    Community Member on at

    Hi,

    I have the same problem. Do you have any solution?

    Best regards.

  • Community Member Profile Picture
    Community Member on at

    - Navigate to Sys Admin -> Setup -> PowerBI.com configuration

    - Click on Edit

    - Change 'Enable PowerBI.com configuration' to No

    - Save the change

    - Click on Edit again to edit the data

    - Change 'Enable PowerBI.com configuration' to Yes

    - Save the change

    - try authentication again

    Hope this helps

  • Suggested answer
    vincent.nguyen Profile Picture
    vincent.nguyen 5 on at

    Hi,

    Please try to run the following sql query in axdb: DELETE FROM POWERBICONFIG

    Best regards,

  • ChiaraC Profile Picture
    ChiaraC 10 on at

    Have you resolved this issue?

    I facing the same error and use case

  • Suggested answer
    A.Prasanna Profile Picture
    A.Prasanna 8,227 on at

    Hi jbell979

    try the steps in the below link and check whether you can complete those steps

    https://powerobjects.com/dynamics-365-finance-operations/how-to-integrate-power-bi-with-dynamics-365-for-finance-and-operations/#:~:text=Microsoft%20Power%20BI%20is%20the,analyze%20data%20and%20share%20insights.

    Regards,

    Amith Prasanna

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