Error: Invoice rounding Account is missing in Customer posting group.

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Posted on by Siddhi Patekar

I have made two similar Sales order. When I try to post one SO there's an error " Invoice rounding Account is missing in Customer posting group" and 'G/L account does not exist'

But the second SO is posting successfully with same items and G/L accounts. This invoice rounding error has occurred recently.

Can someone tell me why this has occurred suddenly and what all should I check to resolve this?

Thank you.

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Dynamics 365 Business Central

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S.Kawamura 1,530 on at

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RE: Error: Invoice rounding Account is missing in Customer posting group.

Hi,

The error message tells the customer posting group that is used in the SO lacks "Invoice Rounding Account" parameter below:
Go to Customer Posting Groups page and check if Invoice Rounding Account is not null.

I hope this will help you.

S.Kawamura

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Siddhi Patekar 40 on at

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RE: Error: Invoice rounding Account is missing in Customer posting group.

This error has occurred suddenly. Before this it was working fine.

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Franziska Fiegler on at

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RE: Error: Invoice rounding Account is missing in Customer posting group.

Hello Siddhi,

I would suggest, to create a support case when you can reproduce the scenario in a non modified CRONUS company, feel free to raise a support request via your partner or CSP.

https://docs.microsoft.com/en-us/dynamics365/business-central/product-help-and-support

https://docs.microsoft.com/en-us/dynamics365/business-central/dev-itpro/administration/manage-technical-support#escalating-support-issues-to-microsoft

This sounds strange that for 2 identical Sales Orders the behavior is different.
Is here prepayment involved? It seems, that roundings due to prepayments are posted to this account -> There is right now an internal case open for clarification.

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S.Kawamura 1,530 on at

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RE: Error: Invoice rounding Account is missing in Customer posting group.

I understand that you are confused by the sudden error. However, whether you are posting SR or not, you should check the settings of the Customer Posting Group.

It is a little difficult to pinpoint the cause of the sudden error, but I have come up with the following possibilities.

1. The Customer Posting Group setting was changed
2. The Customer Posting Group of this customer was changed.
3. Customer Posting Group in this SO header was changed.
4. Prepayment% in this SO header was changed as Franziska Fiegler-san pointed out.

Please compare the Customer Posting Group and Prepayment% of the first and second SO. It might help you find the cause.

I hope this helps you.

S.Kawamura

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