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I have a problem with a PO. I want to cancel it, but I can't even though the PO status is Received.

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Posted on by 5

Hey everyone, 

I am facing an issue with canceling a purchase order. The purchase order status is ‘Received’ and not 'Invoiced, but when I check the Product Receipts both the ‘clear’ and ‘correct’ buttons are greyed out. There are no pending invoices on the PO. The PO has one line with a quantity of 7, and when I check the product receipts that are invoiced, the received quantity equals 6. I can’t find the remaining quantity of 1 to delete it. Can anyone provide guidance on how to resolve this issue?

  • Nada Kamel Profile Picture
    Nada Kamel 5 on at
    RE: I have a problem with a PO. I want to cancel it, but I can't even though the PO status is Received.

    Yes, there are 7 posted invoices and one that is not.

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,965 Super User 2025 Season 1 on at
    RE: I have a problem with a PO. I want to cancel it, but I can't even though the PO status is Received.

    HI Nada,

    It is not fully clear to me if there was an invoice posted or not? Can you confirm if you received 7 and got an invoice for 6? If you posted an invoice against the receipt, then indeed you can't correct the quantity on the receipt anymore.

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