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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Circle next to the wor...
Microsoft Dynamics CRM (Archived)

Circle next to the work schedule of users instead of the tick mark

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Posted on by Community Member Microsoft Employee

Hello guys,
I am trying to setup the work schedule in my On Prem CRM User account. I click on Set Up -> Wrok Schedule for One day. After setting up the work hours , I click Ok. When I look at the work hours, I see a circle next to the work hours. If the hours are setup correctly, shouldn't we be looking at a tick mark next to the work hours? The reason why I ask this is, I am trying to query the work hours using "QueryMultipleSchedulesResponse". It is indicating the user is not working in the hours mentioned. What does the circle next to the work hours mean? Why does it appear instead of the tick mark?

Schedule-hours.PNG

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  • grayjustin Profile Picture
    grayjustin on at
    RE: Circle next to the work schedule of users instead of the tick mark

    Thanks for the suggestion, I had the same question. To be honest, I was looking for a new scheduling software and I already found some scheduling templates on https://tracktime24.com/Free-Employee-Schedule-Template. I hope this software will be useful and more efficient. For me, it was important to find something more complex, where I can plan all the activities and I can split the tasks. I have a team of 10 persons and I'm responsible for their tasks, so that's why I'd chosen another scheduling program.

  • Suggested answer
    Michel van den Brink Profile Picture
    Michel van den Brink 4,697 on at
    RE: Circle next to the work schedule of users instead of the tick mark

    Hello Jim,

    The circle icon means that there is a special schedule for that one day, which is different from the regular schedule. The regularly scheduled days will have a tick mark icon.

      

    As to why it isn't showing up in your QueryMultipleSchedulesResponse, you should. I just ran a few tests and with a similar work hours configuration, I get TimeInfos entries for the special scheduled days as well.

    Note that TimeInfos is a multi-dimensional array, perhaps you are looking at the wrong depth?

      

    Here's a sample of code that I used to do my test run just now:

    QueryMultipleSchedulesRequest scheduleRequest = new QueryMultipleSchedulesRequest
{
    ResourceIds = new Guid[]
    {
        mySystemUser.Id
    },
    Start = DateTime.Now,
    End = DateTime.Today.AddDays(7),
    TimeCodes = new TimeCode[] { TimeCode.Available }
};

QueryMultipleSchedulesResponse scheduleResponse = (QueryMultipleSchedulesResponse)client.Execute(scheduleRequest);

// Verify if some data is returned for the availability of the users
if (scheduleResponse.TimeInfos.Length > 0)
{
    foreach (var timeInfo0 in scheduleResponse.TimeInfos)
    {
        foreach (var timeInfo1 in timeInfo0)
        {
            Console.WriteLine("Slot: " + timeInfo1.Start.Value.ToString("yyyy-MM-dd HH:mm:ss"));
        }
    }           
}
    Hope this helps you get started. If you have any other questions, please let me know! :-)

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