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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Restrict Users from Ad...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Restrict Users from Adding Other People's Cases to Queue

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Posted on by YB 65

Hello, I need to prevent users from adding other people's cases to queues and only their own. I tried to do that by editing the permissions in the /queue/ section, but it did not work; even though users cannot edit others' cases, they were able to assign them to queues. Is there a way to prevent them from doing that?


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  • YB Profile Picture
    YB 65 on at
    Hello Dengliang, thank you for your response. However, it did not work; while it did prevent the user from adding others' cases to queue, it also prevented them from adding their own cases to a queue. I want to allow the user to just add their own cases to a queue. 
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Hi,
     
    You should modify the Append to permission of the queue entity to the user level.
     
    According to the Microsoft document.
     
    In this way, when a user adds another user's case record to the queue, the following error occurs.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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