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Dynamics is completely unusable to our company now since Microsoft update from 8.x to 9 and we are a Microsoft Partner also. This first began to occur after the update the weekend of 5/18 and I was told early last week by Microsoft support that there was a bug and it would be resolved but things are worse. These newer issues started at around 6PM EST and our customer care is at a standstill!
When sending an email from the activities area of any customers case results in an error:
An error has occurred.
Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support.
When trying to assign a case it results in an error:
Method not found: 'Boolean Microsoft.Crm.Metadata.RuntimeTypeCache.get_IsInitialized()'.
When trying to resolve a case it results in an error:
Method not found: 'Boolean Microsoft.Crm.Metadata.RuntimeTypeCache.get_IsInitialized()'.
Steve Gossett
iolo technologies, LLC
Such cases will get high attention when you raise MS support ticket with high priority saying it impacts your production.
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