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Hi guys,
Why "Product" filed on incident is cleared after updating the "Customer" field? There is a good reason for that?
It occurs on my development instance, on a new clean instance OnPrem and also on an Online Trial org. So, I wonder if it's a bug or a MS wanted behavior? I do not remember something like this in previous versions of CRM.
CRM Version: 8.2.2.112
Thanks
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Yeah maybe. So it means that at any change on Customer field, Product is cleared. Even in readonly state. And it means that the user must re-enter same value (hope he'll remember :) ) on Product field - except if we catch it with some JS and put initial data on the field. So sad...
Hi Goutam,
I have not seen any documentation on this too. But after looking on MS WebResource "Incident_main_system_library.js", I found that:
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Mscrm.IncidentMainSystemLibraryWebResource.customerid_onchange = function() {
Mscrm.IncidentMainSystemLibraryWebResource.clearLookup("contractid");
Mscrm.IncidentMainSystemLibraryWebResource.clearLookup("primarycontactid");
Mscrm.IncidentMainSystemLibraryWebResource.clearLookup("contractdetailid");
Mscrm.IncidentMainSystemLibraryWebResource.clearLookup("entitlementid");
Mscrm.IncidentMainSystemLibraryWebResource.clearLookup("productid");
var $v_0 = Xrm.Page.getAttribute("contractdetailid");
!Mscrm.InternalUtilities.JSTypes.isNull($v_0) && $v_0.setRequiredLevel("none");
Mscrm.InternalUtilities.Utilities.isTurboForm() && Mscrm.IncidentMainSystemLibraryWebResource.setRelatedCaseAdditionalParameters()
};
I wonder why this rule exists? What's the BL behind?
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