Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)
Posted on by Microsoft Employee

Long delay while closing sessions in USD, contact session is freezing 

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: USD

    If I open several sessions in USD (all of them simply opening a contact) and then attempt to close one of these sessions all of USD freezes for as long as 60 seconds. I am unable to view other session tabs, click on any navigation buttons or use any other part of USD during this time. I attempted to use the debugger to determine where this problem was occurring and I notice it always happens on the SessionClosed of the Sessions Tabs hosted control. However, I can see no way to get around this issue

  • Verified answer
    Neil Parkhurst Profile Picture
    Neil Parkhurst 10,725 User Group Leader on at
    RE: USD

    It is hard to answer your issue without more details ... some things to check.

    Have you looked at what actions are running when a session closes. You should be able to see this in the debugger;

    neilparkhurst.com/.../usd-using-the-debugger

    You may have some actions that aren't needed that are slowing things down!

    Assuming that contact sessions are freezing at random points. You will probably need to identify what is happening when this happens. If that is difficult. Try turning on verbose logging at that will help collect some additional data.

    neilparkhurst.com/.../usd-log-files

    I hope this helps you pin down your issue.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans