Security Roles for service task

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Posted on by Community Member Microsoft Employee

Hi There,

User is trying to fill value in %complete of service task. When I am giving full administrator right to user, he can easily do the changes. But I don't want to give him full rights. I want to know exactly which right/rights should I give him so that he can update %complete on service task Incident type. Do anyone has any idea about this?

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Connected Field Service

Other

Work Order

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moko33 1,784 on at

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RE: Security Roles for service task

Do you get more details from the Log file?
Al Iggs on at

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RE: Security Roles for service task

Looks good and I'm running out of ideas… Based on the "Business Process Error" I would double-check:

- workflows on the WOST entity

- calculated fields

- business rules

- Woodford configuration (rules)
Community Member Microsoft Employee on at

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RE: Security Roles for service task

Hi There,

The screen shot for field Service resource
Al Iggs on at

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RE: Security Roles for service task

What security role did you associate to your user when you get the error? Can you share a screenshot of the security role, right-most tab that shows the Work Order Service Task entity?
Community Member Microsoft Employee on at

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RE: Security Roles for service task

Hi There,

I tried same thing with the rights of Filed Service Administrator and its working totally fine, I am able to put value in %complete of service task. No, we do not have any Plugin or workflow running on WOS. I don't know why it's giving me prob with Field service resource.
Thomas David Dayman 11,323 on at

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RE: Security Roles for service task

Do you get this error on save? Looks like its a workflow / plugin error. You have any workflows or plugins that run on save of WOS?
Al Iggs on at

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RE: Security Roles for service task

Just tried it on a fresh instance and I'm not getting the error. My mobile user only has the FS - Resource role. Can you check if there is custom logic in your system, either Dynamics or Woodford configuration? And did you check the log?
Community Member Microsoft Employee on at

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RE: Security Roles for service task

Hi there,

This is the error's screenshot
Thomas David Dayman 11,323 on at

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RE: Security Roles for service task

Can you take a screenshot of the error?
Community Member Microsoft Employee on at

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RE: Security Roles for service task

Yeah, I tried that too. But it kept on giving me the error: Input string was not in a correct format. I am just entering 20 in it. I don't know why it is giving me this error