CustomerSource Errors

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Posted on by Community Member Microsoft Employee

My institution is currently attempting to update our GP2013 install to the most up to date version, so we can proceed with upgrading to GP2016.

When attempting to download the files needed, the pages in CustomerSource always error out: Have attempted downloads in Chrome, IE 11, and Firefox (All up to date). Have attempted to file website support tickets, and for over a month have heard no responses regarding it.

Any suggestions on what to do so can download the files? We're attempting to in a test environment before going full force on updating our live environment to latest 2013 and then on to 2016.

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KirkLivermont 5,985 on at

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RE: CustomerSource Errors

This is pretty normal for customer source and why I always pre-stage all update files on my local servers.

What version are you coming from and going to? I probably have the updates for GP 2013 but make sure you have new reg keys because I believe they will be required.

Regards,

Kirk
Community Member Microsoft Employee on at

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RE: CustomerSource Errors

Specific Error Message:

Our apologies...An unexpected error occurred.

In order to resolve this issue as quickly as possible, please contact support and reference error ID: 5a915854-e57c-48a4-8171-dd71eb30ca89.