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Microsoft Dynamics CRM (Archived)

Unable to open popup When click hyper link in Unified Service Desk Applciation

Posted on by 15

Hi ,

I am trying to click to open popup via hyperclick but nothing happening in USD.

but When I am opening in IE or Chrome the it will working fine.

(This popup opening multiple times may be it is not supporting in USD)

Do you have any idea please suggest me.

Regards,

Chandan Sharma

*This post is locked for comments

  • ChandanS Profile Picture
    ChandanS 15 on at
    RE: Unable to open popup When click hyper link in Unified Service Desk Applciation

    I have not created a rules. 

    This is seperate application and it is working fine in IE but in USD does not work.

    Do u have nay an idea how to resolve this issue,[quote user="ChandanS"]

    Hi ,

    I am trying to click to open popup via hyperclick but nothing happening in USD.

    but When I am opening in IE or Chrome the it will working fine.

    (This popup opening multiple times may be it is not supporting in USD)

    Do you have any idea please suggest me.

    Regards,

    Chandan Sharma

    [/quote][quote user="ChandanS"]

    Hi ,

    I am trying to click to open popup via hyperclick but nothing happening in USD.

    but When I am opening in IE or Chrome the it will working fine.

    (This popup opening multiple times may be it is not supporting in USD)

    Do you have any idea please suggest me.

    Regards,

    Chandan Sharma

    [/quote][quote user="ChandanS"]

    Hi ,

    I am trying to click to open popup via hyperclick but nothing happening in USD.

    but When I am opening in IE or Chrome the it will working fine.

    (This popup opening multiple times may be it is not supporting in USD)

    Do you have any idea please suggest me.

    Regards,

    Chandan Sharma

    [/quote]

  • Suggested answer
    ansrikanth Profile Picture
    ansrikanth 3,115 on at
    RE: Unable to open popup When click hyper link in Unified Service Desk Applciation

    Hi Chandan

    What is your hosted control configuration? I blv, you must have configured it as "standard web application only". Do you have any windows navigation rules ?

    Regards

    Srikanth

  • ChandanS Profile Picture
    ChandanS 15 on at
    RE: Unable to open popup When click hyper link in Unified Service Desk Applciation

    Hi Jagmohan,

    Thanks for replied .

    I have external web application. there are few hyperlink is available in this site. When click on hyperlink then one popup close and again one popup is opening(because of some business rule).

    this application is working perfectly in Internet explore and chrome.

    but when i am trying to open this application into USD(Unified Service Desk) then hyperlink is not working . So I am really stuck.

    Analysis: I have changed Hosted control still not working.

    Do you have any idea please let me know.

    Regards,

    Chandan

  • ChandanS Profile Picture
    ChandanS 15 on at
    RE: Unable to open popup When click hyper link in Unified Service Desk Applciation

    Hi Jagmohan,

    Thanks for replied .

    I have external web application. there are few hyperlink is available in this site. When click on hyperlink then one popup close and again one popup is opening(because of some business rule).

    this application is working perfectly in Internet explore and chrome.

    but when i am opening this application then those hyperlink is not working . So I am really stuck.

    Analysis: I have changed Hosted control still not working.

    Do you have any idea please let me know.

    Regards,

    Chandan

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to open popup When click hyper link in Unified Service Desk Applciation

    Hello,

    I am not exactly know what is the issue behind this.

    Please follow this link It may be helpful for you

    neilparkhurst.com/.../usd-show-outside-url

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