Skip to main content

Notifications

Announcements

No record found.

Customer experience | Sales, Customer Insights,...
Suggested answer

e-mail-address not resolved

Posted on by 50

I have two persons with identically email-addresses. In my case "axi@world....at"

If I compose a new e-mail, the address will not be resolved in the to-Field (red color). On the other hand if I create a new appointment (optional-field) it will - yellow exclamation mark.

If only one person with this e-mail-address exists, the e-mail-address will be resolved.

Can anyone tell me the reason why or show me a solution how to fix this?

thx
©a-x-i

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: e-mail-address not resolved

    I got your concern now. I have the same in dynamics 365 online ( atleast in classic interface)

    when i put in email address in email it shows red and doesnt allow me to resolve it manually which is strange! You might want to raise a ticket with MS.

    this works fine in unified interface though in dynamics 365.

    workaround would be just enter few characters from email address and hit enter , it will give you both choices.

  • Axi Tirol Profile Picture
    Axi Tirol 50 on at
    RE: e-mail-address not resolved

    okay expected behavior. But why is the behavior different? See this screenshot for explanation:

    3124.email_5F00_resolve.jpg

    On e-mail-form it's not resolved at all. On appointment it will be resolved but indicates that there are more than one entries. I want this behavior on the e-mail-form too!

    thx again
    ©a-x-i

  • Suggested answer
    Rawish Kumar Profile Picture
    Rawish Kumar 13,756 on at
    RE: e-mail-address not resolved

    This is expected behavior of dynamics. Dynamics doesn't know which person to pickup.

    the question is why do you have multiple contacts/customers with same email address.

    you can always merge duplicate contacts.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans