How do you reverse or void an RMA?

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Posted on by Renee Leung

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The option is enabled in the Returns Management Options window, however, when you hit the VOID button in the RMA Entry window, the following msg appears -- you may not void an RMA. There's already an RMA receipt for this entry - not sure if that makes a difference.

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Renee Leung 6,775 on at

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RE: How do you reverse or void an RMA?

Nope still no luck :-(
Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at

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RE: How do you reverse or void an RMA?

I don't believe you can void an RMA that has a receipt against it. That would fly in the face of good business logic. Can you try scrapping the receipt and then voiding the RMA?