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Microsoft Dynamics GP (Archived)

How do you reverse or void an RMA?

Posted on by 6,775

The option is enabled in the Returns Management Options window, however, when you hit the VOID button in the RMA Entry window, the following msg appears -- you may not void an RMA.  There's already an RMA receipt for this entry - not sure if that makes a difference.  

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  • Renee Leung Profile Picture
    Renee Leung 6,775 on at
    RE: How do you reverse or void an RMA?

    Nope still no luck :-(

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 4,029 Super User 2024 Season 2 on at
    RE: How do you reverse or void an RMA?

    I don't believe you can void an RMA that has a receipt against it.  That would fly in the face of good business logic.  Can you try scrapping the receipt and then voiding the RMA?

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