web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Sales forum / Satisfy Item without m...
Sales forum

Satisfy Item without multiple match if match exact

(0) ShareShare
ReportReport
Posted on by Drew Poggemann 4

Currently we have items with codes like the following in our Dynamics 365 environment:

1A

1ADK

1AMK

and when we add the 1A item to the order it gives us a multiple match error.  Is there anyway to make this an unique match since the product id matches exactly without providing the need to select one of the products?

Screen-Shot-2018_2D00_08_2D00_12-at-8.52.35-AM.png

Categories:
Quotes / Orders / Invoices
I have the same question (0)
  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at
    RE: Satisfy Item without multiple match if match exact

    Hi Drew,

    This is the default behavior which search for the record based on contains (instead of equals). I would not say it is an error rather a very useful feature to search the relevant record. There is no configuration/setting which can control this behavior yet.

    You can educate the end user and say this will give you all possible matches and they can select the required value. This would be helpful if they don't remember the full code but just some part. You could also introuce the wild card concepts. I am sure user will love it :)

    Hope this helps.

  • Drew Poggemann Profile Picture
    Drew Poggemann 4 on at
    RE: Satisfy Item without multiple match if match exact

    Hi Ravi,

    I understand this is default behavior.  Looking for a way around it because if the item matches exactly they do not want to have to resolve, this slows them down a lot.  We have used Crowe's editable grid and changed this default behavior twice with two different customers due to the same issue.  I just haven't tried changing with the standard grid from Microsoft and that is what I am concerned if there is a way to do it.

    Thanks,

    Drew

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Sales

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans