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Commerce forum

Worker locked out due to too many wrong tries

Posted on by Microsoft Employee

How do you unlock a locked out worker on offline retail? It says the account is locked for 2000 seconds but it cant be true that i have to wait 30 minutes.

Help much appreciated

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  • Suggested answer
    Dictator_1 Profile Picture
    Dictator_1 80 on at
    RE: Worker locked out due to too many wrong tries

    Hi Joachim

    Could you please look into Account lock policy in Retail parameter.

  • SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: Worker locked out due to too many wrong tries

    You can adjust the lockout policy in AX under Retail Parameters->POS authentication->Account Lockout Policy

    While doing that please realize that it is a security feature so weight your decision to make changes there with a caution.

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