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ER Configuration Not showing as Export Format in Method of Payment

Posted on by 40

Hello All, 

I am facing an issue with out-of-box ER functionality. The ER File Format configuration I created is NOT showing up in available Export Formats to be used in Accounts Payable Methods of Payment.

Please see below screenshot of the highlighted File Format Configuration called CIBC File Format 120.
new-ER-Config.jpg

As you can see, the File Format ER Config is in "Shared" status, which shows it is already past the "Completed" status. I was able to successfully share it into LCS Asset Library as well. Even when I validate the configuration, there are no warnings or errors. Still, the format is not showing up to be selected in Methods of Payment in AP module, even when the GER radio button is turned on. Please see below screenshot showing unavailability of the ER config.
Method-of-Payment-not-showing-ER-config.JPG

I had created quite a few custom ER File Format configurations before (as you can see from the 2nd screenshot's dropdown) and other than setting the Status on the configuration to Complete, I don't remember having to anything more, for it to show up in Methods of Payment.    Is there anything else I am missing?  or is this a bug from Microsoft? (I am on version 10.0.15 of Finance & Operations, and I cannot see any available bug in LCS). 

Thank you,
Raghu.

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  • Suggested answer
    CU08071738-1 Profile Picture
    CU08071738-1 4 on at
    ER Configuration Not showing as Export Format in Method of Payment
    There is no other way to call the,,Meesho•✓𝟴𝟲𝟭,𝟴𝟮𝟰•𝟮𝟬𝟵𝟲, rech out to•✓𝟵𝟯𝟱.𝟵𝟳𝟱𝟲.𝟵𝟴𝟴 as their numbers a last resort,
  • Suggested answer
    CU08071738-1 Profile Picture
    CU08071738-1 4 on at
    ER Configuration Not showing as Export Format in Method of Payment
    There is no other way to call the,,Meesho•✓𝟴𝟲𝟭,𝟴𝟮𝟰•𝟮𝟬𝟵𝟲, rech out to•✓𝟵𝟯𝟱.𝟵𝟳𝟱𝟲.𝟵𝟴𝟴 as their numbers a last resort,
  • CU08071523-0 Profile Picture
    CU08071523-0 2 on at
    ER Configuration Not showing as Export Format in Method of Payment
    Hi Raghu,
     
    What is your final solution about fixing this issue? 
     
    We faced same issue, and Microsoft denied to support because it is "Customized ER Configuration"
     
    Thanks!
     
    Bill
  • Ravi Goyal Profile Picture
    Ravi Goyal 15 on at
    ER Configuration Not showing as Export Format in Method of Payment
    Hi, I am facing the same issue. Did your query resolved and how?
  • Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: ER Configuration Not showing as Export Format in Method of Payment

    Hi RaghuD3FO,

    Would be great if you could keep us updated on the findings the MS support team makes for this issue.

    Many thanks and best regards,

    Ludwig

  • RaghuD3FO Profile Picture
    RaghuD3FO 40 on at
    RE: ER Configuration Not showing as Export Format in Method of Payment

    Hi Ludwig, Yes, I opened MS ticket.  They asked for the XML exports of these configs.  Thanks for all your help though.

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: ER Configuration Not showing as Export Format in Method of Payment

    Hi RaghuD3FO,

    This sounds strange.

    Have you thought about opening a support ticket with MS?

    They can make a screensharing session with you and might be able to identify the issue or the bug?!

    Best regards,

    Ludwig

  • RaghuD3FO Profile Picture
    RaghuD3FO 40 on at
    RE: ER Configuration Not showing as Export Format in Method of Payment

    Hi Ludwig,   I too had a doubt if it has to do with the configurations being exported and imported into LCS.   But this happens even in the DEV environment which I developed it.

  • RaghuD3FO Profile Picture
    RaghuD3FO 40 on at
    RE: ER Configuration Not showing as Export Format in Method of Payment

    Hi Arcadi,  by going through the navigation path inside Designer that you mentioned, all I can see is which Data Model is the base model.    My question is :  either on the file model or base Data model,  Where do I check that the model is "Payment model" and the definition "CustomerDirectDebitInitiation"?

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: ER Configuration Not showing as Export Format in Method of Payment

    Hi Raghu,

    Does the ER show up in the payment methods form in the machine where you originally developed it?

    Rather than using a shared version have you tested manually exporting and importing the ER model, model mapping and configuration?

    Best regards,

    Ludwig

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