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Hi there,
We are using the Dynamics 365 Customer Service Chat Widget for a week now and I noticed that the user needs to wait for more than a minute till the call appears on the Agent screen.
Question 1:
How to speed up the call from chat to Agent?
Question 2:
Why that is happening?
Cheers,
Fernando
Hi ,
Please send me the link to create a ticket as it must be hidden somewhere, but not visible to the naked eye.
Also, I believe the processes occur all around the Microsoft cloud services not on our servers. Even with 1Gb internet speed the call is delayed by 1 minute.
Kind regards,
Fernando
Hi ffas,
As far as I am aware, there is no setting which can speed up it. The delay could be due to your internet bandwidth and the Omnichannel Service.
You would better raise a ticket to consult Microsoft which lead to this one minute delay.
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