User does not have send-as privilege

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Posted on by bbcni

Hello,

I have added a process that sends an email to a user from an admin when a new case is created. The process get's stuck with the following error:

Plugin Trace:

[Microsoft.Xrm.Sdk.Workflow: Microsoft.Xrm.Sdk.Workflow.Activities.SendEmail]
[SendEmailStep1: Send an email when a case is opened. ]

Error Message:

System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: User does not have send-as privilege. (Fault Detail is equal to Exception details:
ErrorCode: 0x8004480D
Message: User does not have send-as privilege.
TimeStamp: 2021-07-26T15:35:58.8593521Z
--
Exception details:
ErrorCode: 0x8004480D
Message: User does not have send-as privilege.
TimeStamp: 2021-07-26T15:35:58.8593521Z
--
).

Both accounts (to and from) are assigned the system administrator role so they both have all permissions.

6685.case_2D00_support_2D00_1.JPG

Are there some other settings I am missing for these accounts?

Thanks,

Nicholas Ishankov

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Tyson Bosse on at

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Hello,

In Dynamics there are two areas to check for Send as privileges. The first one if you login to the Dynamics instance with the user that will be sending the mail > click gears icon in upper right hand side > click options > click email tab > there will be a checkbox that says "allow other Microsoft Dynamics 365 users to send email on your behalf" This must be checked:

The second area, which I'm sure is checked as the user is a system admin. Is under settings > security > users > open up the user > click security roles > open up sys admin security role > go to business management tab and ensure "send email as another user" is checked:

If both of these are checked, then there may be some Exchange settings on the Exchange side that isn't allowing the email to be sent as another user.

Thanks,

Tyson

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bbcni 15 on at

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This resolved the error and the process status us Succeeded , however the email has not been delivered. Can this be an issue with Exchange settings?

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Community Member on at

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Does the mailbox enabled, for the sender in Dynamics 365?

Because if it is not enabled then it will show email record status as pending(other than sent/completed).

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Amit Katariya007 10,409 Moderator on at

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Thank you.

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