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I'm trying to access Customer Source and when I press Accept for the Online Agreement it sends me to an error page that states "An unexpected error occurred." with some error code. Pressing Decline seems to work fine, though. Also, the agreement doesn't show up and I just installed the latest acrobat standard and reader. Any suggestions?
Regards,
Jackie Bell
Chasers,
Sorry to hear you cam't get onto CustomerSource. If you could email me your company name and if you have your MS account number I can get you access to CS. My email it v-jusalt@microsoft.com. Once i have that information I will let you know the next steps. If you have any questions feel free to let me know. Thanks
Justin Salter
Community Manager
I'm trying to access Customer Source and keep getting the error below. I can't get anyone to contact me or to get my account to login so I can download software to even use my new POS software. Please help!
(Sorry, you currently do not have access to this site.
To gain access associate your profile or seek additional assistance.)
Debbiea,
Are you available for a call today? Our team would like to jump on a call to see if we can get to the bottom of this issue for you.
Shoot me an e-mail @ v-nhoban@microsoft.com
Looking forward to hearing from you.
Debbiea,
Sorry I didn't realize I was signedin with my test account DH. Let me do some asking around to see if anyone else has run into this issue.
Hi DH. I just tried clearing the browser cache. Didn't help the problem.
I only have the one WLID and am not using it for anything else.
As I mentioned earlier, Chrome is giving me similar results. Same behavior but the message says "This webpage is not available." Firefox works, however.
Any other ideas?
Debbiea,
So your using the correct link to access CustomerSource. I am running Win7 with the same version of IE9 and I am able to access CustomerSource. Have you tried clearing your browser cache? Internet options> General> Browsing History> delete> Select the Temporary Internet files, cookies, History, Download history, form data, passwords, Active x. > delete. Now try to access CustomerSource again. If that doesn't work make sure your not logged in with another WLID/ Microsoft Account say on messenger/skype.
Let me know the results.
Hi Nick. I'm having the same problem that Dean has with getting into CustomerSource from IE. I'm a long-time user but, after getting a new computer with Win 7 & IE 9.0.8112.16421, I can no longer access CustomerSource. (By the way, when I set up my new computer, I moved all of my IE bookmarks from the other machine which was also Win 7 and IE 9.)
The link I'm using:
www.microsoft.com/.../default.aspx
From this page, I'm clicking on the Sign In To CustomerSource button and it links to mbs.microsoft.com/customersource
but I get the "Internet Explorer Cannot Display the Webpage" message.
The problem exists with both IE and Chrome. I can get to CustomerSource via Firefox, however.
Dean,
Could you please provide me with the url your using to access CustomerSource? Also have you accessed CustomerSource before?
Looking forward to hearing from you.
I am getting an error when using IE or chrome to login to customer source, the microsoft account login page does not appear, I get Internet Explorer cannot display the webpage.
Thanks
Dean
No problem. Kinda figured that.
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