Customer journey inactive/expired status and monthly quota limits

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Posted on by Simone Colaci

When a customer journey is in inactive/expired status, are processed contacts counted as Marketing contacts(contacts reached)?
Do they affect monthly quota limits?

Also, if I delete an inactive/expired customer journey, is the history of the contact interactions with that journey retained? Is it still visible in the "Journey info" tab of the Contact form?

I hope you can help me. Thank you very much for your availability

Simone

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Nya 29,060 on at

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Hi, Simone

Contacts will take up quota limits whether or not they have been processed by Customer Journey. It has nothing to do with the status of Customer Journey.

For example, a Customer Journey contains forms for registering contacts that have been created through this Journey and the contacts will still exist in your system after it expires.

No, it will not be retained after deleting the Customer Journey. And you cannot find it in the form of Contact.

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Nya

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