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Field Service

Posted on by 30

1. What is the difference between the liquid and solid booking
2. How can the technician add another technician services while doing the workorder without booking.

  • NavKrissh Profile Picture
    NavKrissh 10 on at
    RE: Field Service

    The only way is to

    Change the technician name in the resource bookings (edit the bookable resource )

    with the technician who has solved the task.

    It depends on the organization when we have such changes to be made.

    It s fair enough to give hours to the technician who has done the work.

  • Sohail@@2156 Profile Picture
    Sohail@@2156 30 on at
    RE: Field Service

    Thanks for prompt response.

    Actually, My 2nd question is  a technician is booked on work order but he is unable to do work and he take help from other resource how we can handle this situation or where we can track that information on work order without making new booking.

  • Suggested answer
    Fannie30 Profile Picture
    Fannie30 2,990 on at
    RE: Field Service

    Liquid and Solid Booking are not used.  Those are legacy fields that really should no longer exist.  

    When you say technician services what do you mean?  Are you looking to add another tech or additional work added to the work order?  If it's more work, they can add another incident type and another asset to it.  If it's just more work in general, they can add WO Products and Services and Service Tasks.  

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