How To Deal with Timezones and Calls/Reports Showing Different Times for Different things?

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Posted on by EscapedAnteater

Hey Folks,

So I know I can use the Intraday Agent-Insights report to get a table that has agent status, the problem is, that particular report has a lot of filters on it and timezones get a little wonky (we haven't yet figured out the timezone situation). Also, it does seem like a pretty basic ask to see the presence status of all your agents in a system like this, no?

Thoughts?