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workflow using email attachment error

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i am trying to add the attachment from the notes.while debugging  the following error

"Changes to attachments for an email in pending or sending status is not allowed" while trying to create the email attachment. how to rectify it? 

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  • ganeshm Profile Picture
    ganeshm on at
    RE: workflow using email attachment error

    thanks for your reply,

    i have referred the following link

    community.dynamics.com/.../sending-email-with-entity-attachment-from-notes

    yes i have created a create steps for email ,but after adding the attachment to mail step (in my custom workflow)when try to remove my attachment  from notes the following error occur.

  • Suggested answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,074 on at
    RE: workflow using email attachment error

    Hi Ganesh,

    Refer the comments in the blog described below. The issue you are facing is discussed here.

    See: crmscape.blogspot.in/.../creating-attachments-to-emails-and.html

  • David Jennaway Profile Picture
    David Jennaway 14,063 on at
    RE: workflow using email attachment error

    The error message is accurate - you can only make changes to the email, or to the attachments when the email record is in certain states and statuses.

    It sounds like you are trying to send the email before adding the attachments. The Send Email workflow step will try to immediately send the email; if you need a add attachments before sending the email, then use a Create step to create the email. However, if you need to automate sending the email, you'd need a custom workflow activity to send the email

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