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Finance | Project Operations, Human Resources, ...
Suggested Answer

Electronic Signature Error on InventTransferLine OOB Issue

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Posted on by 10

Hi everyone,

I am facing an issue with Electronic Signatures in D365 Finance & Operations and need some guidance.

Scenario

I have enabled Electronic Signature for the table InventTransferLine (using standard Out-of-the-Box setup).

Whenever I try to apply an electronic signature on Transfer Order Line during line creation/update, the system successfully creates the signature record but then throws the following error: "Transaction does not contain a required signature."

Important Points


  • No customization has been done — this is purely Out-of-the-Box behavior

  • Electronic signatures are configured properly

  • User permissions & roles are valid

  • The signature prompt appears and the signature is captured

  • After confirming signature, the error pops up

  • Cache refreshed, AOS restarted — still same issue

 

Technical Observation

Debugging indicates that the system is unable to locate the required signature record in cache after it's created — even though the signature entry is inserted successfully.

Request for Help

Has anyone faced this issue for InventTransferLine electronic signatures?
Is there:


  • Any known bug for Transfer Order signatures?

  • A specific setup/feature needed for inventory documents?

  • A workaround or hotfix available?

Would really appreciate if someone can guide whether this is a configuration gap or a known issue in D365.

Thanks in advance!

Categories:
I have the same question (1)
  • Suggested answer
    André Arnaud de Calavon Profile Picture
    300,977 Super User 2025 Season 2 on at
    Hi,
     
    I haven't used the electronic signature for transactions before. In your scenario it is not a transaction, but a worksheet table which is input for transactions. I mainly used it to setup a signature for (vendor) bank accounts. Can you check if the functionality is working correctly for vendor bank accounts?
     
    The transfer order line has more logic than masterdata when saving the data. In case in the background, a record is updated again using X++ coding, it can't interact with the user to retrieve a new signature. If that is the culprit, you can consider developing an own built-in type of signature, like e.g. the activation of BOM versions.

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