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Customer experience | Sales, Customer Insights,...
Suggested answer

Lookup record using unique value

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Posted on by 123

Hi

I was wondering if this is even possible.

I have a list of contact record and on a custom form I have a lookup to contacts.

Which is pretty straight forward. 

For each contact record, I have an unique value. 

Is there a way, I can find a contact in the lookup by typing the unique value rather than the contact name.

As with most people, we have duplicate names and wanted to avoid choosing the wrong contact.

Would it also be possible to display the unique value rather than the contact name too.

Look forward to your suggestion or even a work around.

Kind regards,

Damesh

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  • Suggested answer
    Haig Liu Profile Picture
    Microsoft Employee on at
    RE: Lookup record using unique value

    Hi Damesh Peri,

    You can modify the filtering of the fields to achieve it: 

    pastedimage1681889885847v6.png

    pastedimage1681889845394v5.png

    About creating new field mappings: 

    https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/map-entity-fields?view=op-9-1

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