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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / RoleService::VerifyCal...
Microsoft Dynamics CRM (Archived)

RoleService::VerifyCallerPrivileges failed. CRM upgrade 2015 to 2016 (OnPrimese)

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Posted on by Community Member Microsoft Employee

Hello!  I've updated the CRM from 2015 to 2016 version (OnPrimise). After that, I have an account with system administrator role. But if I try to assign some roles (including the system administrator), i get an exception:

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9F585AF3Detail: 
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
  <ErrorCode>-2147220970</ErrorCode>
  <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
  <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #9F585AF3</Message>
  <Timestamp>2016-09-25T17:30:38.5244647Z</Timestamp>
  <InnerFault>
    <ErrorCode>-2147220960</ErrorCode>
    <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
    <Message>RoleService::VerifyCallerPrivileges failed. User: 2222c60f-ca79-e611-80d2-005056b16297, PrivilegeName: prvAssignCustomControlResource, PrivilegeId: 74c05f5b-f277-4248-9afc-1d8b7920da6e, Depth: Deep, BusinessUnitId: 8e770a92-cddd-e411-80bf-005056a3d209</Message>
    <Timestamp>2016-09-25T17:30:38.5244647Z</Timestamp>
    <InnerFault i:nil="true" />
    <TraceText i:nil="true" />
  </InnerFault>
  <TraceText i:nil="true" />
</OrganizationServiceFault>

My Account is part of the system administrator role, deploy administrator, CALType = Proffesional, AccessMode = Read and Write. 

Waiting for any help, thank you!

*This post is locked for comments

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: RoleService::VerifyCallerPrivileges failed. CRM upgrade 2015 to 2016 (OnPrimese)

    Hi all. Thanks for answers. When i update CRM, i install update rollup, but not update organization (Deploy management, select organization and select update in right panel). Apparently this was the error with the role.

  • Inogic Profile Picture
    Inogic 24,094 on at
    RE: RoleService::VerifyCallerPrivileges failed. CRM upgrade 2015 to 2016 (OnPrimese)

    Hi Damir,

    Please check the below forum conversation link which may help you to resolve the Assign User Roles issue.
    https://community.dynamics.com/crm/f/117/t/207450 

    HTH!

    Thanks!
    Sam

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: RoleService::VerifyCallerPrivileges failed. CRM upgrade 2015 to 2016 (OnPrimese)

    can you please send the screenshot of error..

    on workaround try this

    .       Navigate to Settings>Security>Security Roles.

    2.       Open the Security role and navigate to Core Records.

    3.        Assign the Organization level privileges to Data Performance Dashboard entity.

    4.       Save and close the record.  

    walkthrough the link : community.dynamics.com/.../207450

  • Suggested answer
    Abarao Bhople Profile Picture
    Abarao Bhople 445 on at
    RE: RoleService::VerifyCallerPrivileges failed. CRM upgrade 2015 to 2016 (OnPrimese)
    Hi , 
    try below things 
    1) a user with the role of System Administrator , access mode Administrative , license Type Administrative can't enable access properties of custom entities to security role ( i.e. Salesperson ) , because verify access on these entities fails . Moreover this user can't vary his own access mode and he can't assign the role of System Administrator to another user  modifie the table SystemUserBase giving Full Access and Full License to the user System Administrator ! And everythings  would  better.
    if this not work try below option 
    2) Create new organisation and check if you are able to create the organisation and able to access it successfully.
    Thank you !

    Abarao Bhople

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