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Dynamics 365 Community / Forums / Customer Service forum / Asking for customer fe...
Customer Service forum

Asking for customer feedback on the Dynamics 365 Portal - CAses

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Posted on by Nicu Aleman 2,587

Hello Experts,

I would like to collect customers' feedback on closed Cases, using the Microsoft CRM Portals. I've installed the Customer Self-Service on a Dynamics 365 v9 (online instance). I don't find any documentation on how to do that. I only have info on the Feedback option for each entity and how to bring the sub-grid on the feedback form.

thank you for all your help!

best regards,

nicu

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