Unable to create a case in Unified Interface

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I am unable to create a case in the Unified Interface. The "New Case" button is missing in the ribbon. This issue is only with the Case entity. Other entities are working fine.

Even if I try to navigate to the create from using some JavaScript, when the form loads, it shows error message "Selected entity is read-only for this client". I have compared the entity properties with opportunity and they are same. But opportunity works and the Case does not work. Please help.

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Case Management

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RaviKashyap 55,410 Moderator on at

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Hi Nick,

Can you cross check the below setting -

Under entity properties, Outlook & Mobile >> Enable for mobile >> Read-only in mobile

Hope this helps.
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Community Member on at

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Thank you Ravi. That solved the issue.
Community Member on at

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Thanks Ravi. It worked.
Community Member on at

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I tried to do same i.e, cross checking Under entity properties, Outlook & Mobile >> Enable for mobile >> Read-only in mobile.

but "Enable for mobile >> Read-only in mobile" is disabled.

i am trying to do this for "sharepoint site" entity, which is not custom entity.
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Is it in UI you have this issue? Can you share a screenshot?
Community Member on at

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Yes it is in UCI.

I tried to do i.e, cross checking Under entity properties, Outlook & Mobile >> Enable for mobile >> Read-only in mobile.

but "Enable for mobile >> Read-only in mobile" is disabled.

i am trying to do this for "sharepoint site" entity, which is not custom entity.

i am not able to attach screenshot here!
Vile Andreas Rantala 1,257 on at

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Did you find a workaround? im facing the same behavior with Opportunity Close entity.
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please follow the below steps as mentioned by Ravi

Under entity properties, Outlook & Mobile >> Enable for mobile >> Read-only in mobile
Community Member on at

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we raised the ticket with Microsoft related to it. They resolved the issue.

In my case issue was with "sharepoint site" entity, which is not custom entity.

I tried to do "cross checking Under entity properties, Outlook & Mobile >> Enable for mobile >> Read-only in mobile".

but "Enable for mobile >> Read-only in mobile" was disabled.

When we asked for the changes they did, they told like they changed the read-only flag at very back end in database level.