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how to use field service app?

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Posted on by Community Member

At present, I am learning the field service, how I install the field service app on my android phone. Appreciated!

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Web and mobile experience

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Community Member on at

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I have no idea which app I should choose
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Somesh2207 1,563 on at

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Hi,

There is official "Field Service Mobile" app for Android, iOS and Windows phones.

The instructions and details on how to use app can be found on the official Microsoft User Guide here:

https://www.microsoft.com/en-us/dynamics/crm-customer-center/field-service-mobile-app-user-s-guide.aspx

Some Excerpts of what the link contains:

Install the mobile app

Sign in

Work online or offline

Get around the app (for all security roles)

For field agents

Privacy notice

Here is the link for the Play store link for Field service mobile app:

https://play.google.com/store/apps/details?id=com.microsoft.crm.fs.mobile&hl=en

Thanks
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Thomas David Dayman 11,323 on at

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I believe that it goes like this:

CRM 2015, 2016 and have FieldOne Sky then you would use FieldOne Sky Mobile

CRM 2015, 2016 and have Field Service then you would use Field Service Mobile

CRM 365 and have Field Service then you would use Field Service- Dynamics 365
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Very appreciated. I use the dynamics 365, and I have installed field Service- dynamics 365. However, when I created a work order and schedule it to one user, I can not find the work order in the app(I login the user's account and click syc). Do you why?
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The work order has appeared in my app after some seconds. But, when i edit the workorder, there is a dialog"Booking: cannot access Bookings because the default Woodford project is not installed. to install the project,navigate to the field service solution documentation and download the dynamics 365 template". I donot kmow what should i do .
Thomas David Dayman 11,323 on at

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Have you downloaded these from the Field Service Solution.
Community Member on at

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yes. I have installed it. and the woodford has listed under the setting.
Community Member on at

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yes. I have installed it. and the woodford has listed under the setting
Thomas David Dayman 11,323 on at

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Could be a number of reasons. Have you published the Mobile project in Woodford and have you assigned security roles to that mobile project as well?
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antc 2,911 on at

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You need a combination of these guides and posts, Niel's is a great walkthrough:

www.resco.net/.../Woodford_Guide.pdf

neilparkhurst.com/.../field-service-download-resco-mobile-crm-woodford-solution