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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / I posted a cash receip...
Microsoft Dynamics GP (Archived)

I posted a cash receipt and applied the payment

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Posted on by Community Member Microsoft Employee

Help.

I posted a cash receipt and applied the payment.

The payment was applied to the invoice, however the payment amount appears to be unapplied in our receivables report, and there is no open invoice to apply to

When  I look at the receivables transaction inquiry- customer the amount remaining on the payment is the full amount.  This should be zero.

 

Where else should I look? is there a reconcile  I should be running?

 

Deb


 
  
  
  
  
  
  
  
  
  
  
  
  
 
 
 


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  • Harold Worby Profile Picture
    Harold Worby 1,325 on at
    RE: I posted a cash receipt and applied the payment

    Look at the invoice document to see what document is says it was paid by.

    My guess, a different document is applied to the invoice.

    You could also run Check Links on Receivables Open Transactions and Reconcile Outstanding Document if needed.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: I posted a cash receipt and applied the payment

    Thank you for the resolution.  I will let you know if this resolves their issue.

    Thanks again.

    Deb

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: I posted a cash receipt and applied the payment

    Hi,

    This could have occurred due to network failure or system crash...

    As said by Heather, reconcile utility will solve your problem. The purpose of using this utility and its features were explained by our community members in a separate thread.

    Use the below given link

    community.dynamics.com/.../89472.aspx

  • Heather Roggeveen Profile Picture
    Heather Roggeveen 9,142 on at
    RE: I posted a cash receipt and applied the payment

    Hi

    Run the Reconcile process for Accounts Receivable.

    Tools --> Utilities --> Sales --> Reconcile

    Do Outstanding Document Amounts and then Current Debtor Information

    It should work a treat.

    Cheers

    Heather

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