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ReportOur invoices go through a invoice approval process. We have been told that it's standard feature to allow an invoice to be invoiced the against the same receipt line...until the invoice goes to be posted you will not receive an error that the receipt line has already been invoiced.
The issue then is that we are in construction and receiving progress billing. For example:
- We have a PO for 500 total
- We will receive one invoice (#1) for the first 250 quantity that will then get routed through the approval process. This can take 3-5 days to be approved and posted.
- In the meantime we get a second invoice(#2) for the next 250 quantity. The system is allowing the user to choose the same receipt line for invoice #2 that was used on invoice #1.
In our mind, the system should not pull in a receipt line to be invoiced if it's already associated with another invoice. We were told the system will only prompt that the a receipt has been invoice when we go to post.
We went live Feb 1st and our system is still VERY unstable and not working how we were told it should be and so we really need to get some real answers as our partners are not supporting us as they should be.
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