Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Answered

My Work section missing for 1 user only

Posted on by 27

I'm having an issue where one of my users does not have the My Work section in Dynamics CRM. This is what she sees:

pastedimage1639599226474v1.png

Compare to all other users with the same access roles:

pastedimage1639599359511v2.png

Is this something she could have customized on her own without realizing it? Or is there something I'm missing in her permissions? 

Thank you,

EB

  • ebias Profile Picture
    ebias 27 on at
    RE: My Work section missing for 1 user only

    Thank you Mike, that was the cause. I didn't know we had another app available. It was supposed to have been deprecated.

  • Verified answer
    Pradeep Rai Profile Picture
    Pradeep Rai 5,490 Super User 2024 Season 2 on at
    RE: My Work section missing for 1 user only

    HI,

    First check the permission for entities.

    But as per screenshots it seems that she is using some other model driven apps.

    Please check the model driven apps as well.

    Thanks,
    Pradeep

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,964 Super User 2024 Season 1 on at
    RE: My Work section missing for 1 user only

    Hi,

    I would encourage you to check the security role assigned to the user to verify the permission.

    For instance you can check if Activity Read access is given to the user.

    I don't think user has the ability to customize the sitemap by themself.

    Please mark my answer verified if this is helpful!

    Regards,

    Bipin Kumar

    Follow my Blog: xrmdynamicscrm.wordpress.com/

  • Verified answer
    MikeC282 Profile Picture
    MikeC282 2,095 on at
    RE: My Work section missing for 1 user only

    Can you please see whether she's in the same app as everyone else?

  • empath-e CRM Profile Picture
    empath-e CRM 1,134 on at
    RE: My Work section missing for 1 user only

    I would clear the browser cache to see if that resolves it? You could also get the user to see if the issue occurs in another browser too?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans