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CRM customer self-service portal case management

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Posted on by Community Member Microsoft Employee

In the portal, we cannot close an open case. Moreover, the "reopen" button even shows for an open case.

Any help will be much appreciated!

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Community Member Microsoft Employee on at

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RE: CRM customer self-service portal case management

Hi Arpit,

Thank you very much for your tips. I have added the "resolve" and "reopen" buttons in entity list but they cannot close / reopen cases yet.
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Arpit Shrivastava 7,518 User Group Leader on at

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RE: CRM customer self-service portal case management

Hi Randy,

I have done the below configuration and it is working as expected.

Output:

I am using Customer Self Service Portal. If you still having an issue get in touch with MS.

If you find the answer useful, please mark it as verified

Cheers
Arpit
https://arpitmscrmhunt.blogspot.in

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