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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Show work hours button...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Show work hours button not working

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Posted on by Community Member

Hi all,

I'm using the Resource Scheduling on one of my project and I have a little issue.

I have two environments: DEV and UAT.

In DEV, when I open a resource form and I click on the Show Work Hours button, I have the popup and I can set the work hours.

pastedimage1598264163893v1.png

But in UAT, when I click on the button, I have the following message:

pastedimage1598264255245v2.png

I did no change in the resource form.

I tried to re-import the solution from the DEV but I still have the issue.

Do you have any idea ? (Google is not really helpful on this one :))

Cheers

Stéphan

  • Suggested answer
    Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    The Show Work Hours button tries to open a tab called 'workhours' on the Bookable Resource form. If the tab is not there then the button will not work

  • Community Member Profile Picture
    Community Member on at

    Hi,

    Thanks for your quick answer.

    I checked and I can tell that the Work Hours tab is already in the Bookable Resource form in UAT (and in DEV too):

    pastedimage1598275591957v1.png

    Doesn't work however.

    Cheers

    Stéphan

  • Thomas David Dayman Profile Picture
    Thomas David Dayman 11,323 on at

    7485.Screenshot_5F00_1.png

    6472.Screenshot_5F00_2.png

    4380.Screenshot_5F00_3.png

    7360.Screenshot_5F00_4.png

    Just sending some screenshots of what is in my enviornment

  • Community Member Profile Picture
    Community Member on at

    Thank you very much !

    The weird thing is that in DEV, the workhours tab was missing but the work hours was well opening in a popup.

    I added the tab on both environment, and now it is working on UAT but not in a popup. It just opens the right tab.

    I think it will be well enough :)

    Thanks again

    Stéphan

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