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Checkbox form failure - Failed to convert value

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The form we've created using a checkbox field is failing with either single or multiple entries made for the checkbox field. 
Can anyone advise on how to remedy this error?
 
Failure Description:
Exception in creation of contact
Failure technical details:
Activity id: 5b98f682-07ea-47bb-9cfe-7d5ec10088b4, Request id: Omry2rw-dCMNUSLG6nD2DFoOoPXYea9PMsvscsdtBkw_0, Exception: Failed to convert value [/Customer Churn/,/Operating expenses/,/Capital expenses/] to CRM type Virtual.
 

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