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Unable to add an Instagram Social Profile

Posted on by 17

Hi,

I am trying to add my company's Instagram profile to social engagement. From Social Profiles section, i click on Instagram Profile and a pop up shown. When i give permission for my company's account, pop up closes and nothing happens. I opened that instagram account and looked the authenticated apps, i can see the social engagement. However, in social engagement it does not shown. 

I tried it with my personal instagram account. Its working. I gave permision, and on the social profiles list (on social engagement) i can see my account. 

Is there a quota for account's follower number or something like that? The profile i was trying to add has 35k+ followers. But i am not getting any warning also.

Thanks,

Veli

  • Veli Asim Ozturk Profile Picture
    Veli Asim Ozturk 17 on at
    RE: Unable to add an Instagram Social Profile

    I had tried it in incognito window before and it did not add but Today I tried again now its ok. Thank you Mr. D'Arcy

  • Verified answer
    HamletDRC Profile Picture
    HamletDRC on at
    RE: Unable to add an Instagram Social Profile

    It should work, there is no quota or anything. 

    Can you try opening an incognito or "in private" window and re-adding the profile? 

    In Chrome -> Ctrl+Shift+N opens an incognito window

    In Edge -> Ctrl+Shift+P opens an "in private" windows

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