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Custom entity lookup icon problem in service hub business process flow

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Posted on by Community Member Microsoft Employee

Hi everyone,

I created an custom entity and added a lookup to this entity in a business process flow. A set 16x16 and 32x32 entity icons. On website, the icon is shown correctly, but in service hub, when I try to find in the lookup, the icon is in error.

Here is what I see:

41041.Capture.PNG

However, on the regular site, i get this:

8304.Untitled.png

Also the image src doesn't appear to be the same.

In normal site:

<img src="/_Common/icon.aspx?cache=1&iconType=gridIcon&objectTypeCode=10046" class="ms-crm-IL-MenuItem-Icon ms-crm-IL-MenuItem-Icon-Rest">

In service hub:

<img class="entityIcon" src="/_imgs/ico_16_10046.gif" alt="nms_composantjira" data-reactid=".7.0.$inlinelookup-bar.$LookupList.0.$1661.0">

Does someone know why the icon in the service hub isn't correct?

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ScottDurow 50,177 on at

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RE: Custom entity lookup icon problem in service hub business process flow

This looks like a local storage cache issue. Try pressing F5 and in the console type localStorage.clear()

After than try re-opening the ISH - if it asks for more storage - make sure you click 'Yes'!

Hope this helps

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