Workflow Fails during e-mail approvals due to GP webservice timeouts

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Posted on by Romryan

Dear All,

I have an issue with GP webservice and specifically on email action/Approvals on requisitions.

Once you click approve from the email, the Request Error shows up. Surprisingly this error occurs around midday. Things are okay in the morning and late in the evening. Also if the user approves from GP (Requisition Window) the action become busy on the window and the busy state may persists up to 20 minutes or more before it becomes finally approved. I presume the webservice cannot withstand a waiting of many minutes and may be that’s the reason its timing out.

When I check on DynamicsWebServicesExceptionsConsole. There is a timeout error.

I can’t attribute this error to browser or browser language since this situation is not permanent but it happens at around midday.

Has any person experience this or is it possible to adjust or extend the timeout for GP WebService??

RomRyan

Categories:

Financial Management

Development / Customization / SDK

Web Services and Workflow

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Derek Albaugh on at

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RE: Workflow Fails during e-mail approvals due to GP webservice timeouts

I've seen a timeout error in only one other support case when attempting to approve workflows through email notifications, which is using Web Services.

What we did is to drop and re-create the wfApprove stored procedure, which is the procedure being called, then it worked better.

If you haven't, try doing that or create a support case where we can help you do that. The next step would be a SQL Profiler log to see what that shows.

Thanks