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Hello,
When making a payment reversal of generated system 2 NS records, let me know that I suggest to remove the 2nd reverse or do what is necessary so that the balance is zero in this AR module, the other modules are already solved.
Thank you very much for your attention
Henry
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If the batches were posted
Henry,
We have a bug that allows this to happen if you have the screen open multiple times. This bug was fixed in 7.0.
To correct the error you will probably want to wipe out the second NSF. These steps are tedious and I don't have the data that would let me confirm this is your situation. But if you wish to proceed, first do these steps in a test coy of the database or after a current copy.
If the batches are Unposted then:
- Delete the second NSF ardoc
- Zero out the first NSF doc
- Delete the aradjust for the second NSF
- Delete the negative aradjust for the first NSF
- Delete the AR and GL trans for the second NSF
- Set the batch to "V" for the second NSF batch
- Check to make sure the Customer Balance looks ok
- If there was an NSF Charge created, then you should be able to enter a Credit Adjustment and apply it to the duplicated NC document
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