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PAYMENT DOES NOT APPLY TO PAYABLE IN GP2013 r2

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Posted on by Community Member Microsoft Employee

We have a single payables transaction (open invoice) that will not be close. The original invoice was paid by credit card and had a manual payment applied to it in full using the manual payment method. Several months later, during our regular check run, a payment for the same invoice and amount was issued in paper check form. We voided this. The following month, during our next check run, the check amount doubled. We did not void this check. In subsequent check runs resulted in additional checks for the same invoice paying the original amount. Currently, when we query the payables history for this invoice, GP illustrates three (un-voided) checks being applied to the same open invoice...for either the original document amount or double the document amount. Has anyone experienced a similar issue??

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L Vail 65,271 on at

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RE: PAYMENT DOES NOT APPLY TO PAYABLE IN GP2013 r2

Hi,

I've never experienced exactly that, but I have run into other weirdness. I always check the tables and see what's going on. You need to check the document amount and the amount remaining in the PM Open table. AND you need to check the Apply To table. Have you run check links and reconcile on your PM module?

Kind regards,

Leslie