The workflow is not in running state it was completed or cancelled

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Posted on by JB-12060706-0

The workflow is not in running state it was completed or cancelled

I need to approve orders, and this error appears.

Help please

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Dynamics 365 general

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CU16060926-0 2 on at

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The workflow is not in running state it was completed or cancelled

Hi there,

This error typically occurs when you're trying to interact with a workflow instance (such as triggering an approval or taking action on a step) after the workflow has already reached a terminal state — meaning it was either completed, canceled, or possibly failed.

Here are a few things to check and try:

✅ 1. Confirm Workflow Status

Navigate to Advanced Find > Look for Processes > Locate the specific workflow and check its System Jobs:

If the workflow shows as Completed, Cancelled, or Failed, it is no longer active and cannot accept further input (like approvals).

You’ll need to restart the workflow on the record or create a new instance.

✅ 2. Check for Timeout or Exit Conditions

If the workflow has conditions that could cause it to exit early (e.g., auto-approval logic, missing required data, or a timeout), it may be ending before the approval step is reached. Review the logic in the process designer for conditions that might short-circuit the flow.

✅ 3. Use Power Automate Instead (If Applicable)

If you're using classic workflows and running into limitations, consider migrating the process to Power Automate. It provides better control, logging, and support for wait conditions and approval steps.

✅ 4. Re-run or Re-trigger the Workflow

If this is a test or you're okay reprocessing:

Open the affected record.

From the ribbon, select Flow > Run Workflow, and choose the workflow again.

Ensure the record meets the workflow's entry criteria.

If you're still seeing the issue after these steps, feel free to share:

The type of record you're working with (e.g., Order, Custom Entity).

Whether you're using a background workflow, real-time workflow, or Power Automate.

Screenshots or more details about when the error appears.

Happy to help you troubleshoot further, monkey mart!
Tom_Gioielli 1,834 on at

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The workflow is not in running state it was completed or cancelled

You're going to need to post significantly more information if you hope to have someone be able to help you with this.

What product are you approving orders in? Business Central, CE, Powerapps?

What is the process and how is it supposed to work?

Where did this error come into play, and how was it shown to you (are you trying to review logs, opening a web page to do approvals, or what)?