Inventory Closing Stuck on an Item

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Hi experts,

I have run inventory closing but it is stuck on an item and after round about 5 hours dynamics ax closed with following error.I find it paused then I resume it but even after it hasn't finished.The cancellation button is inactive and I don't know what to do now.

Can any body tell me how to debug it functionally and technically through code?

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Guy Terry 28,924 Moderator on at

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RE: Inventory Closing Stuck on an Item

How long does Closing normally take on your environment?

It looks to me like it didn't error, but your client connection timed out. Can you try a Resume, but submit it to Batch, rather than running it through your client session?

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Community Member on at

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RE: Inventory Closing Stuck on an Item

Hi Guy

Normally it runs within a hour. I do check to run it in batch.

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SouravDam 11,730 on at

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RE: Inventory Closing Stuck on an Item

Hello Faran Beyg,

Can you check what is the maximum services sessions per user and maximum web sessions per user are set in your environment. Below are screen shots from D365 for your understanding.

Best regards,
Sourav Dam

Kindly mark this thread 'Yes' if this is answered your query which may help other community members in this forum.

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Ludwig Reinhard Microsoft Employee on at

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RE: Inventory Closing Stuck on an Item

Hi Faran Beyg,

Do you have batch helpers configured and can you possibly share a screenprint of your inventory parameters that show what has been setup?

Have you followed the instructions and logged off and on again and did you try again to run the close?

Maybe an AOS restart helps?! That's something you could try especially if this process takes usually an hour only.

Best regards,

Ludwig

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Community Member on at

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RE: Inventory Closing Stuck on an Item

Hi Ludwig & Sourav,

I have enabled cancellation button forcefully and closed inventory, now recalculation cancellation is in process, after that i will run it in batch and in few chunks, may be it could help me to run it smoothly. AOS restart did not created an impact.

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SouravDam 11,730 on at

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RE: Inventory Closing Stuck on an Item

Hello Faran Beyg,

Thanks for the response.

Please update us the status once done.

Best regards,
Sourav Dam

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Ludwig Reinhard Microsoft Employee on at

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RE: Inventory Closing Stuck on an Item

Good Morning Faran,

I am not sure what 'forcefully' means in this context but once everything is completed, have a look at the transactions and vouchers created to ensure that everything between GL and inventory still ties together.

Best regards,

Ludwig

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Ludwig Reinhard Microsoft Employee on at

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RE: Inventory Closing Stuck on an Item

Hello Faran,

Just wanted to follow up and ask whether you made some progress on this issue.

Best regards,

Ludwig

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Community Member on at

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RE: Inventory Closing Stuck on an Item

Hello Ludwig,

Issue still exists.I have created a support ticket to Microsoft.

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