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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Accounts is Getting Ch...
Customer experience | Sales, Customer Insights,...
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Accounts is Getting Changed in Contacts

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Posted on by Varun Gandhi 20

Hi,

In dynamics 365 CRM Marketing I am facing issue in contacts.

In contacts the account name is getting changed automatically, I have aligned the correct account name but after few days it gets aligned with some different account name.

For Eg : I created a contact name with Michael and account name is Tmotions but after somedays if I see that contact again the account name will be different.

This has happened multiple times.

Please suggest some solutions. 

  • Varun Gandhi Profile Picture
    Varun Gandhi 20 on at
    RE: Accounts is Getting Changed in Contacts

    Ok

    But if it is happening because of bulk uploads of Contacts then How Can I resolve it or do I need to turn off any feature ? that mistakenly has been activated

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Accounts is Getting Changed in Contacts

    Hi Varun Gandh

    This is not the reason.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Varun Gandhi Profile Picture
    Varun Gandhi 20 on at
    RE: Accounts is Getting Changed in Contacts

    I just came across that Marketing contacts limit is 2000 and we have created 2100

    Is this can be the reason ?

  • Varun Gandhi Profile Picture
    Varun Gandhi 20 on at
    RE: Accounts is Getting Changed in Contacts

    So Any Idea How can fix this bcoz I have to upload the contacts on regular basis to run the campaigns.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Accounts is Getting Changed in Contacts

    Hi Varun Gandhi,

    Yes, it might be the cause.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Varun Gandhi Profile Picture
    Varun Gandhi 20 on at
    RE: Accounts is Getting Changed in Contacts

    Can this happens bcoz of Bulk upload of Contacts ?

  • Varun Gandhi Profile Picture
    Varun Gandhi 20 on at
    RE: Accounts is Getting Changed in Contacts

    I checked it and it is showing that I changed the Account name

    but I haven't

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Accounts is Getting Changed in Contacts

    Hi Varun Gandhi,

    Open that record. Find audit history under the related tab.

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Varun Gandhi Profile Picture
    Varun Gandhi 20 on at
    RE: Accounts is Getting Changed in Contacts

    Auditing is enabled still not able to find the cause.

  • Varun Gandhi Profile Picture
    Varun Gandhi 20 on at
    RE: Accounts is Getting Changed in Contacts

    Auditing is enabled

    I am not aware about the forms part guide me so that I can check it out.

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