web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer Service forum / Send Email On A Specif...
Customer Service forum

Send Email On A Specific Time To Customers Which Cases Are Resolved

(0) ShareShare
ReportReport
Posted on by Fkr1987 209

Hi,

I have a scenario where I would like to send out emails on a specific time, each day at 08.00. I want to send an email to every customer that had a case that has the status of Resolved. The email is a feedback email, are you satisfied with our Support. If someone reactivates the Case, and resolves it again. This email shouldn't be sent once again, only once.

Any input on how you would resolve this, thanks!

Categories:
Activities
Queues and Routing
Other
  • Suggested answer
    bac26 Profile Picture
    bac26 2,268 on at

    You can do this easily with a workflow and do "if status =resolved and time frame last 24 hours and schedule it to run every morning..   Have you looked at voice of the customer at all for surveys?

  • Fkr1987 Profile Picture
    Fkr1987 209 on at

    Ok thanks. No, I will use Clickdimensions surveys for this scenario.

  • Verified answer
    Dynamics365 Rocker Profile Picture
    Dynamics365 Rocker 7,755 on at

    You can do it in two ways:

    1. Workflow

    2.MS Flows

    As you need to schedule it at 8 AM in morning then MS Flow will be better.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Service

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans