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318Please could you advise why a credit note has gone into error when the original invoice was integrated / processed correctly.
The error message reads…
The difference of -1,058 between the Sales Header Amount Including VAT (3,316.6) and CRM Document Total Amount (2,258.6) exceeds the tolerance of 0.1
The invoice and credit note were both raised on the same department and tax codes.
If there is a reason we can identify I can assist my colleagues in preventing this happening moving forward.
this is a credit note that has gone into error through the integration process whereas the original invoice was processed correctly.
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