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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Business Rule - Unlock...
Microsoft Dynamics CRM (Archived)

Business Rule - Unlocking fields removes field values

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Posted on by epark06 1,320

I created a business rule that locks fields when Submit Answers = Yes, and unlocks fields when Submit Answers = No. For some reason, the values from the Answer fields get removed after checking the Submit Answers box and hitting Save. Why? Any help would be appreciated, thanks.

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After entering answers, checking Submit Answers, then saving form. Values get removed.

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*This post is locked for comments

  • epark06 Profile Picture
    epark06 1,320 on at
    RE: Business Rule - Unlocking fields removes field values

    Thanks, I've updated my post to show a screenshot of the business rule. I added setSubmitMode to all the answer fields, and now it is keeping the values. Thank you!

  • Verified answer
    Mazen Profile Picture
    Mazen 55 on at
    RE: Business Rule - Unlocking fields removes field values

    are you using javascript on the same fields?

    if yes it is recommended to use the JS on all the customization on the form and in this case you need to use setSubmitMode function after making the field locked.

  • Verified answer
    gdas Profile Picture
    gdas 50,085 on at
    RE: Business Rule - Unlocking fields removes field values

    Ideally this should not expected behaviour for business rules . Could you please share screenshot of business rules.

    In addition  create a JS function an register in onload event where set all the answer fields setsubmit mode always.

    function setSubmitModeFields()

    {

    Xrm.Page.getAttribute("AnswerFieldName1").setSubmitMode("always");

    Xrm.Page.getAttribute("AnswerFieldName2").setSubmitMode("always");

    }

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